14-day returns. You may return an item within 14 days of delivery if it is unopened, unused and in its original sealed packaging. Because we sell health, wellness and personal care products, we cannot accept returns of items that have been opened or used.
How to return. Email rg@ygsmarket.com with your order number before sending anything back. We will reply with return instructions. Return shipping is paid by the customer, and we recommend a tracked service. Items sent back without contacting us first may not be accepted.
Damaged, defective or incorrect items. If your order arrives damaged, defective, or different from what you ordered, contact us within 14 days of delivery with your order number and a photo. We will send a replacement or issue a full refund, including shipping, at no cost to you. You do not need to return the item unless we ask you to.
Exchanges. We accept exchanges for unopened items within 14 days of delivery. Contact us first; you pay return shipping and we ship the replacement item.
Refunds. Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 7 business days. Original shipping charges are not refundable, except for damaged, defective or incorrect items.
Contact. Shopatygs, Sunnyvale, California, United States.
